MULTI-TASKER
11
TROUBLESHOOTING GUIDE 8
We have carefully tested and have found no
problems in the supplied MT103-102/(107);
however, we would like to offer suggestions for the
following:
LED IS NOT LIT
Cause 1: Card cage is not plugged in.
Solution: Plug card cage in. If the card cage, still
isn't working see
Cause 2: Card is not plugged in all the way.
Solution: Push the card in all the way. If the LED
is still not lit, see
Cause 3: Card cage slot has a problem.
Solution 1: Test the card in other slots of the card
cage. If the slot was damaged, the card
may work in other slots. If other slots
work and the LED lights, the problem is
the card cage slot. The card cage may
require service. Call ALTINEX at
(714)-990-2300. If the other slots do not
work and the LED is still not lit, see
Solution 2
Solution 2: Take any other known good card with
an LED and verify that the slot used is
good by seeing if the other card’s LED
lights in that slot. If it lights, then the
original card may be the source of the
problem. Call ALTINEX at
(714)-990-2300.
LED IS BLINKING RED
If the LED on the card is blinking red, find the error
code. For example, if you are using card
5 of unit 1, send the
[C5U1] command to
see the status and error code. Note that
card 5 refers to slot 5.
Cause 1: The CPU on the card is not working
properly. - If the CPU is not working,
you will receive an ER01 message. The
system will return feedback as [On1
ER01 C05] when using card 5 of unit 1.
NO DISPLAY
Cause 1: The source has a problem.
Solution: Check the source and make sure that
there is a signal present and all source
connections are correct. If the source is
working and there is still no display, see
Cause 2.
Cause 2: The card output is not selected.
Solution: Select the card output. See RS-232
accessible commands in section 7. If no
display is present, see Cause 3.
Cause 3: Cable connections to the destination are
incorrect.
Solution: Make sure that cables are connected
properly. Also, make sure that the
continuity and wiring are good. If there is
still no display present, see Cause 4.
Cause 4: The display has a problem.
Solution: Make sure that the display is powered. If
there is still no display, call ALTINEX at
(714) 990-2300.
ALTINEX POLICY 9
9.1 LIMITED WARRANTY / RETURN POLICY
Please, see the Altinex website
www.altinex.com
for details on warranty and
return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL: 714-990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
FAX: 714-990-3303
(9 páginas)
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